Shipping & Returns

At House of Rey Jewelry, we understand that shopping online can sometimes be a bit daunting, especially when it comes to shipping and returns. That's why we strive to make the process as easy and hassle-free as possible. We want you to be completely satisfied with your purchase, and we're here to help every step of the way.

Shipping

We offer free shipping on all orders within the United States. Once your order is placed, our team works diligently to process and ship it out to you as quickly as possible. You can expect your package to arrive within 3-5 business days.

If you need your order sooner, we also offer expedited shipping options for an additional fee. Simply select the expedited shipping option at checkout, and your package will be prioritized for faster delivery.

For international orders, please note that additional shipping fees and customs charges may apply. These fees are determined by your country's customs regulations and are the responsibility of the customer. We recommend checking with your local customs office for more information.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

If you would like to return an item, please contact our customer service team within 14 days of receiving your order. They will provide you with a return authorization number and guide you through the return process.

Please note that all returned items must be in their original condition, unworn, and with all original packaging and tags intact. Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.

Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Exchanges

If you would like to exchange an item for a different size or style, please contact our customer service team within 14 days of receiving your order. They will assist you in finding the perfect replacement and guide you through the exchange process.

Exchanged items must be in their original condition, unworn, and with all original packaging and tags intact. Once we receive your exchanged item, our team will inspect it to ensure it meets our exchange policy criteria.

If the item you wish to exchange is of higher value, you will be responsible for paying the price difference. If the item is of lower value, we will issue a refund for the price difference to the original form of payment.

For any further questions or assistance regarding shipping, returns, or exchanges, please don't hesitate to contact our friendly customer service team. We're here to help and ensure your shopping experience with House of Rey Jewelry is nothing short of exceptional.